Privacy Policy

Last updated: 20 November 2025

Introduction

I’m committed to protecting your privacy. This policy explains how I collect, use, and protect your personal information when you visit my website.

Stackhouse Leadership operates as a sole trader providing executive coaching and fractional leadership services.

Information I Collect

Information You Provide

When you contact me through the website or enquiry forms, I may collect:

  • Your name
  • Email address
  • Company name
  • Any information you choose to share in your message

Information Collected Automatically

When you visit my website, I automatically collect:

  • IP address
  • Browser type and version
  • Pages you visit and time spent on pages
  • Referring website
  • General location (country/city level)

This information is collected through Jetpack Stats (see Cookie Policy below).

How I Use Your Information

I use your information to:

  • Respond to your enquiries about coaching or fractional leadership services
  • Understand how visitors use my website to improve content and user experience
  • Comply with legal obligations

I will never:

  • Sell your personal information
  • Share your information with third parties for marketing purposes
  • Send you unsolicited marketing emails

Legal Basis for Processing

I process your personal data under the following lawful bases:

  • Consent: When you submit an enquiry form or contact me directly
  • Legitimate interests: To understand website usage and improve services
  • Contract: When we enter into a coaching or fractional leadership engagement

This policy complies with GDPR and UK data protection laws. Depending on your location, you may have additional rights under local data protection laws.

Data Storage and Security

  • Your enquiry information is stored securely in my email system and/or CRM
  • Website analytics data is processed by Automattic (Jetpack) and stored on their secure servers
  • I retain enquiry data for up to 2 years unless we begin working together, in which case it’s retained as part of client records
  • I use industry-standard security measures to protect your information

Your Rights

Under data protection laws (including GDPR), you have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Erase your data (right to be forgotten)
  • Restrict processing of your data
  • Object to processing
  • Data portability (receive your data in a usable format)
  • Withdraw consent at any time

To exercise any of these rights, please contact me at hello@stackhouseleadership.com.

Third-Party Services

Jetpack by Automattic

I use Jetpack Stats to understand website traffic. This service:

WordPress.com

My website is hosted on WordPress infrastructure. Their privacy policy: https://automattic.com/privacy/

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

Cookies I Use

Strictly Necessary Cookies

  • WordPress session cookies (for site functionality)
  • These cannot be disabled as the website won’t function properly without them

Analytics Cookies (Jetpack)

  • Track anonymous visitor statistics
  • Help me understand which content is most useful
  • Examples: page views, time on site, bounce rate

Managing Cookies

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies

Blocking cookies may affect website functionality.

Opt out of Jetpack tracking: https://www.quantcast.com/opt-out/

International Data Transfers

Your data may be transferred to and stored on servers outside your home country (primarily USA, where Automattic is based). These transfers are protected by:

  • Standard contractual clauses and adequate safeguards
  • Security measures ensuring your data is protected to high standards

Children’s Privacy

My services are not directed at children under 16. I do not knowingly collect personal information from children.

Changes to This Policy

I may update this privacy policy from time to time. The “Last updated” date at the top indicates when changes were last made. Continued use of the website after changes constitutes acceptance of the updated policy.

Contact & Complaints

For privacy enquiries or to exercise your rights:
Shirley Stackhouse
hello@stackhouseleadership.com
ICO Registration Number: ZC042636

To make a complaint:
You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

This policy applies to the Stackhouse Leadership website. When we begin working together, separate client agreements and data processing terms will apply.